Customer Success Manager

Tel Aviv/Remote

About us

Walnut is an up and coming startup in the sales automation space, backed by top-notch investors.

We help some of the best sales teams in the world to dramatically perform better, by easily creating a failure-free, codeless sales demo experience that’s personalized to any type of client.

We are a young company that values culture, transparency, and achievements.

The Position

As our Customer Success Manager, you’ll play a main role in making sure our customers succeed to adopt and incorporate Walnut into their daily lives and become a brand advocate of the new way to do show products, 

  • 4+ years of relevant work experience
  • Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
  • Excellent verbal and written communication skills
  • Previous B2B SaaS and enterprise software experience
  • Partner with senior executives to uncover business pain and strategic mapping of Walnut's value
  • Drive engagement & adoption and foster enthusiastic, passionate customers
  • Own customer satisfaction, retention, and expansion
  • Establish a trusted relationship with each client and drive continuous value of our products
  • Proactively identify and lead team process improvements
  • Own overall client relationships 

What We’d Love To See

  • Passionate about providing an exceptional customer experience
  • Creative, resourceful, detail-oriented, and well-organized
  • High analytical skills
  • A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
  • Someone who flourishes when given responsibility and a sense of ownership