Customer Success Manager
Walnut is an up and coming startup in the sales automation space, backed by top-notch investors.
We help some of the best sales teams in the world to dramatically perform better, by easily creating a failure-free, codeless sales demo experience that’s personalized to any type of client.
We are a young company that values culture, transparency, and achievements.
As our Customer Success Manager, you’ll play a main role in making sure our customers succeed to adopt and incorporate Walnut into their daily lives and become a brand advocate of the new way to do show products,
- 4+ years of relevant work experience
- Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
- Excellent verbal and written communication skills
- Previous B2B SaaS and enterprise software experience
- Partner with senior executives to uncover business pain and strategic mapping of Walnut's value
- Drive engagement & adoption and foster enthusiastic, passionate customers
- Own customer satisfaction, retention, and expansion
- Establish a trusted relationship with each client and drive continuous value of our products
- Proactively identify and lead team process improvements
- Own overall client relationships
What We’d Love To See
- Passionate about providing an exceptional customer experience
- Creative, resourceful, detail-oriented, and well-organized
- High analytical skills
- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
- Someone who flourishes when given responsibility and a sense of ownership