Last updated: August 5, 2024

ADDITIONAL SERVICES

The additional Services described below are provided pursuant to an Order Form entered into by the Customer and Walnut. Descriptions for Services not specifically listed on your Order Form do not apply. The Services below will be available to you for the duration of the Subscription Term described in your Order Form, and will renew upon the lapse of the current Subscription Term. The Services below are non-refundable, and unless otherwise described below, must be consumed within the Subscription Term and may not roll-over into other periods. All capitalized terms not defined below, will have the meanings ascribed to them in the MSA.

Description of Services:

Walnut is offering the following Professional Services Packages:

	Launch	Launch & Build	Enterprise
Advanced Training & Consultation Sessions	10 hrs	10 hrs	15 hrs
Template Creation	–	10 offline hrs (Up to 3 linear templates)	15 offline hrs (Up to 5 linear or 1 non-linear templates)

*Additional hours may be purchased upon request.

Advanced Training & Consultation Sessions.

All packages include advanced training and consultation sessions with Walnut’s enablement specialist. During these sessions, participants will jointly review and execute various tasks related to Walnut’s Platform, including:

Brainstorming Sessions: Focused on determining the best approach to bring the Customer’s template to life, based on the Customer’s vision and goals.
Template and Demo Creation Process: Guidance through the creation process.
Best Practices: Strategies for effectively capturing the Customer’s platform using Walnut’s extension.
Hands-on Assistance: Support with edits to templates created by the Customer.

Template Creation.

For Customers with a ‘Launch & Build’ or ‘Enterprise’ package, Walnut will work offline to capture, build, and create Templates based on the Customer’s use case, vision, goals, and script as provided by the Customer. Customer acknowledges that changes to the use case, vision, goals or script it provides may require it to purchase additional hours.

Upon completion of the Template Creation Services, Walnut will conduct a short handover session to guide the Customer on using and maintaining the created template.

The success of the Template Creation is dependent on the Customer providing Walnut’s enablement specialist with a limited, revocable, non-assignable, non-transferable, royalty-free right to access the Customer’s platform for the purpose of capturing and creating the template.

Professional Services Packages Schedule:

Customer and Walnut will agree on a Project Kick-Off Date, which will be no later than 30 days from the start date of the applicable Subscription Term. All hours and services provided as part of the Professional Services packages must be consumed within the following time frames:

Launch Package: Within 30 days from the Project Kick-Off Date.
Launch & Build Package: Within 60 days from the Project Kick-Off Date.
Enterprise Package: Within 90 days from the Project Kick-Off Date.

Any Professional Services hours not consumed within these periods will expire with no further liability, credit, or refund.

Engagement Assumptions:

The success of the Professional Services packages depends on:

Active participation and ongoing engagement of Customer’s personnel designated to manage Walnut.
Customer’s completion of the demo goals and vision brief.