Acceptable Use Policy

Walnut AI Acceptable Use Policy

Last Updated: August 19, 2026

Walnut Ltd. and its affiliates (“Company”, “Walnut” or “we”) offer a cloud-based, demo platform that enables Customers to create, personalize, deliver, and analyze interactive product demos and related go-to-market content. 

This AI Acceptable Use Policy (“Policy”) supplements the Master Services Agreement (“MSA”), the AI Terms and Conditions, as applicable, from which it is referenced from, or any other agreement entered between Customer and Walnut governing the use if the Service, the use of the AI Features (all, collectively shall be defined herein “Agreement”). Capitalized terms used but not defined in this Policy have the meanings given to them in the Agreement.

Walnut is committed to ensuring that the AI Features, Services and Demos are used safely, responsibly, ethically, and in compliance with applicable laws and regulations. Therefore, this Policy sets out the standards and requirements for acceptable use that applies to Customers, Authorized Users and End Users (while interacting with a Demo or AI feature). 

We may change this Policy by posting an updated version of the Policy, and such updates will be effective upon posting (see “last updated” date in the title above). By using the AI Features, Service and Demo, Customer, Authorized User and End User accepts and agrees to adhere to this Policy.

We may enforce violations of this Policy. Violations may result in warnings, suspension, termination, key revocation, legal action, and reporting to authorities. Customer may be liable for damages and costs. Without derogating from the aforesaid, Customer’s violation of this Policy will be considered a material breach of the Agreement. 

1. Usage Restrictions. Customer will not, and shall ensure the Authorised Users or End Users shall not, and shall not permit any third party: (i) to use the Services, Service Material, Demo or AI Feature to create derivative works or develop any similar or competitive service; (ii) to use the Services, Service Material, Demo or AI Feature use in violation of applicable law or platforms’, social media terms and conditions, or in a manner not in compliance with applicable laws; (iii) modify, or attempt to modify, frame, republish, transmit, rent, disseminate, re-sell, assign, distribute, time share or similarly exploit the Services, AI Features, Walnut Data and Service Materials, or any portion thereof; (iv) circumvent any security or access control mechanism of the Services (by way of ‘virtualization’, ‘multiplexing’, ‘pooling’ or otherwise), or any part thereof; (v) harvest, collect or mine information about users of the Services, reverse engineer, copy, modify, adapt, hack the Services, or otherwise attempt to gain unauthorized access to the Services or remove any watermarks from the AI Features, or its related systems or networks; (vi) share credentials to User Accounts enable third-parties to use the Service (other than Authorised Users) or enable third parties to interact and use the AI Features, other then by End Users; and (vii) use the Service to send unauthorized or unsolicited commercial communications, using the AI Features for marketing purpose, misrepresentation, and misleading manner. 

2. Acceptable Data Policy. Customer will not, and shall ensure the Authorised Users or End Users shall not, submit any materials, information, data, text, images and other forms of content (“Customer Content”), including through the Knowledge Source, Input, or otherwise within the Service, including Service Materials, which: (i) violates any third-party rights (including intellectual property, confidentiality and privacy rights); (ii) is defamatory of any person or entity, misleading, misrepresenting, obscene, offensive, hateful or inflammatory, promotes discrimination of any kind; (iii) insult, promote violence, intimidate, bully, humiliate or cause annoyance, inconvenience or needless anxiety, harass, upset, embarrass, alarm or annoy any other person; (iv); sexually explicit materials, exploitation or harm of children, including create, distribute, or promote child sexual abuse material or facilitate pedophilic relationships;  (v) deceive or mislead any person or entity, conduct deep fake, impersonation of any person or the misrepresentation of Customer’s identity or affiliation with any person; and (vi); promotes any illegal activity, contains or introduces any viruses, malware, trojan horse or any other type of malicious or harmful code, component or element threatening, abusive or invade another’s privacy. 

Walnut does not monitor or endorse any Customer Content or any opinion, recommendation, or advice expressed in any Customer Content and expressly disclaims any and all liability in connection with the Customer Content. In the event Customer Content includes sensitive information or personal health information which will require additional safeguards and protection, it is solely your liability and responsibility to notify Walnut in writing.      

3. Prohibited Uses and Activities. Customer will not, and shall ensure the Authorised Users or End Users shall not, use the AI Features, for any of the following purposes: (i) compromise the privacy of others, including unlawful tracking, monitoring, and identification or compromise security or gain unauthorized access to computer systems or networks; (ii) use subliminal, manipulative, or deceptive techniques that distort a person’s behavior so that they are unable to make informed decisions in a way that is likely to cause harm; (iii) create or expand facial recognition databases without consent or conduct real-time remote biometric identification in public spaces for law enforcement purposes; (iv) exploit any vulnerabilities related to age, disability, or socio-economic circumstances; (v) evaluate or classify individuals based on their social behavior or personal traits leading to detrimental or unfavorable treatment or predict the risk of an individual committing a criminal offense based solely on their personal traits or on profiling; (vi) categorize, profiling and make automated decisions on individuals based on their biometric data by inferring sensitive attributes such as their race, political opinions, religious beliefs, or sexual orientation or infer an individual’s emotions in the workplace and educational settings based on biometric data; (vii) provide advice on essential services, including in the medical or health field, without review by a qualified professional and disclosure of the use of AI assistance and its potential limitations; and (viii) scoring and automated decision-making for lending or candidate screening, or any scoring of any kind or using the AI Features to impersonate a human by presenting results as human generated without disclosing the use of AI. 

4. Illegal or Dangerous Activities. Customer will not, and shall ensure the Authorised Users or End Users shall not, and shall not permit any third party to encurage or support terrorism, violent extremism, human trafficking, self-harm, suicide, or violence against individuals or groups, provide instructions for or facilitate illegal activities, including the creation or distribution of weapons, controlled substances, or marketing, distributing, or selling weapons, weapon accessories, or explosives. 

5. Intellectual Property Claim. If you believe that any content made available on or through the Platform and Services (including the AI Features) has been used or exploited in a manner that infringes Customers’ or any third party owned intellectual property rights, please report us at: dmca@walnut.io. Any such notice or claim should include, to the extent applicable: (i) identification of the intellectual property right allegedly infringed; (ii) identification of the allegedly infringing content or material, including information reasonably sufficient to permit us to locate it on the Platform or Services; (iii) a description of the alleged infringement; (iv) the name, address, telephone number, and email address of the complaining party; (v) a statement that the complaining party has a good faith belief that the use of the relevant content or material is not authorized by the intellectual property owner, its agent, or the law; (vi) a statement that the information in the notice is accurate; and (vii) a statement, under penalty of perjury where required by applicable law, that the complaining party is the owner of the intellectual property right allegedly infringed or is authorized to act on the owner’s behalf.

6. Reporting Claims. If Customer, any Authorized User, or any End User becomes aware of any unlawful activity or content, or any content or use that violates this Policy or applicable law, they must promptly report it to Walnut through support@walnut.iocom. Reports should include reasonably sufficient details to enable Walnut to review the matter, including, where applicable, the nature of the concern, the relevant content, and the date and circumstances in which it was identified. Walnut may investigate any such report and may take any action it deems appropriate, including removing or restricting access to content, suspending or terminating access to the applicable Service, AI Feature, Demo or User Account, and reporting the matter to law enforcement or other competent authorities if applicable. 

7. Suspension or Termination and Appeals. Walnut may, at its sole discretion, terminate or suspend the Customers’ (or Authorized Users) access to User Account, AI Features, Demo or Service upon becoming aware (either by active monitoring or by receipt of a complaint) of a breach or multiple breaches of this Policy. If your access to the Platform and Services (including AI Features) has been suspended or terminated due to an alleged violation of this Policy, you may submit an appeal by contacting appeal@walnut.iocom