WALNUT FOR CUSTOMER ONBOARDING

Boost customer adoption with interactive tutorials.

Help your clients succeed and optimize your customer onboarding and retention. Skyrocket your customer success team's performance.

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Make customer onboarding easier

Simplify your customers' onboarding experience by sharing interactive tutorials that train them to use your platform.

Get more value with powerful insights

Discover what features your customers are loving or neglecting to help them make the most out of your solution.

Boost customer satisfaction

Ensure that your customers fall in love with your entire product by guiding them through it with interactive tutorials.

'I’d love to read this customer onboarding article!' said no one ever.

Create interactive guided tutorials

  • Customize your training materials and interactive tutorials for each customer in minutes—without needing to code.

  • Add annotations to let customers master their product onboarding on their own.

Understand customers’ usage and pain points

  • Increase customer retention by discovering where your users click and what features they enjoy most.

  • Optimize your SaaS onboarding materials based on insights.

Make your customer onboarding a team sport

  • Collaborate with your customers to create the perfect SaaS onboarding tools for their own teams and increase product adoption.

  • Create interactive product tutorial templates for each onboarding use-case and scale your training materials.

Walnut enables us to easily create flexible environments where users discover and try our solutions- allowing us to streamline our onboarding process.
Alon Maimoni
Director Digital Sales

Did you have other questions?

We answered some of the most common questions we get asked.
What is a customer onboarding platform?

A customer onboarding platform is a tool for SaaS companies to help their customers become acquainted with their products. The goal of the platform is to optimize the onboarding process, thereby increasing customer retention and diminishing churn.

What is the process for customer onboarding?

After the customer registers, SaaS companies will often provide users with an interactive tutorial so that they can understand the product flow and learn how to use it.

How do you onboard a new customer?

When onboarding a new user, you should send them a welcome email, then offer them tools they can use to learn how your product works. A great way to do this is by using a customer onboarding platform.

Who is responsible for customer onboarding?

The responsibility of onboarding new customers usually falls on the Customer Success team.

Improve your customer onboarding with engaging interactive tutorials.

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