WALNUT FOR CUSTOMER ONBOARDING

Boost adoption with interactive tutorials.

Help your clients succeed and optimize your customer onboarding and retention. Skyrocket your customer success team's performance.

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Make the onboarding process easier

Simplify your customers' onboarding experience by sharing interactive tutorials that train them to use your platform.

Get more value with powerful insights

Discover what features your customers are loving or neglecting to help them make the most out of your solution.

Boost customer satisfaction

Ensure that your customers fall in love with your entire product by guiding them through it with interactive tutorials.

'I’d love to read this onboarding article!' said no customer ever.

Create guided tutorials

Customize your training materials and tutorials for each customer in minutes—without needing to code.
Add annotations to help them navigate your software.

Understand customers’ usage and pain points

Increase retention by discovering where your customers click and what features they use most.
Optimize your SaaS onboarding materials based on insights.

Make your onboarding a team sport

Collaborate with your customers to create the perfect onboarding materials for their own teams and increase product adoption.
Create product tutorial templates for each onboarding use-case and scale your training materials.

Walnut enables us to easily create flexible environments where users discover and try our solutions- allowing us to streamline our onboarding process.

Alon Maimoni

Director Digital Sales

Did you have other questions?

We answered some of the most common questions we get asked.

What is a customer onboarding platform?

A customer onboarding platform is a tool for SaaS companies to help their customers become acquainted with their products. The goal of the platform is to optimize the onboarding process, thereby increasing customer retention and diminishing churn.

What is the process for customer onboarding?

After the customer registers, SaaS companies will often provide users with an interactive tutorial so that they can understand the product flow and learn how to use it.

How do you onboard a new customer?

When onboarding a new user, you should send them a welcome email, then offer them tools they can use to learn how your product works. A great way to do this is by using a customer onboarding platform.

Who is responsible for customer onboarding?

The responsibility of onboarding new customers usually falls on the Customer Success team.