WALNUT FOR CUSTOMER ONBOARDING
Help your clients succeed and optimize your customer onboarding and retention. Skyrocket your customer success team's performance.















Make customer onboarding easier
Simplify your customers' onboarding experience by sharing interactive tutorials that train them to use your platform.
Get more value with powerful insights
Discover what features your customers are loving or neglecting to help them make the most out of your solution.
Boost customer satisfaction
Ensure that your customers fall in love with your entire product by guiding them through it with interactive tutorials.
'I’d love to read this customer onboarding article!' said no one ever.

Create interactive guided tutorials
Customize your training materials and interactive tutorials for each customer in minutes—without needing to code.
Add annotations to let customers master their product onboarding on their own.
Understand customers’ usage and pain points
Increase customer retention by discovering where your users click and what features they enjoy most.
Optimize your SaaS onboarding materials based on insights.


Make your customer onboarding a team sport
Collaborate with your customers to create the perfect SaaS onboarding tools for their own teams and increase product adoption.
Create interactive product tutorial templates for each onboarding use-case and scale your training materials.
Did you have other questions?
A customer onboarding platform is a tool for SaaS companies to help their customers become acquainted with their products. The goal of the platform is to optimize the onboarding process, thereby increasing customer retention and diminishing churn.
After the customer registers, SaaS companies will often provide users with an interactive tutorial so that they can understand the product flow and learn how to use it.
When onboarding a new user, you should send them a welcome email, then offer them tools they can use to learn how your product works. A great way to do this is by using a customer onboarding platform.
The responsibility of onboarding new customers usually falls on the Customer Success team.